Questions and Answers 

The risks of mining are not always obvious. However, in order to be aware of the liabilities you incur when buying a mining farm, here are a few important points to keep in mind:

PLAN YOUR MINING PROJECT!

Do you have the necessary space for a mining container? Do you have the necessary know-how to maintain the miner? Ask yourself these questions before investing in a miner. Our agents will be happy to advise you and help you avoid such problems.

BUYING MINERS IS RISKY!

Mining and trading involve high financial risks. In order to protect yourself from financial loss, we advise you to be well informed before you make an investment in this regard.

 

MY ELECTRICITY COSTS ARE TOO HIGH, DO YOU ALSO HAVE HOSTING OFFERS OR CAN YOU OFFER CHEAP ELECTRICITY?

Yes, you can have professional hosting with us. Please contact our customer service department. We also offer locations with inexpensive electricity supplies within Switzerland. Ask directly for our individual solutions.

 

CAN I ALSO PAY YOU WITH CRYPTO CURRENCY?

As a crypto lover, it is naturally important to us that the crypto currency as a means of payment continues its successful path. It is therefore safely possible to pay with Bitcoins and Altcoins. Please ask our consulting team.

 

I NO LONGER WANT MY PRE-ORDERED MINER/ CONTAINER SOLUTION, CAN I CANCEL THE ORDER?

, If we are already in production,that is not possible. The containers are created individually for each customer requirement and Miners are ordered in addition.  In principle, you have no right of cancellation on your purchased miner. In isolated cases, however, we can offer you an exchange or - if accepted by the supplier - a complete cancellation. Depending on the "progress of work". However, these are absolutely exceptional cases. Contact your individual contact person.

 

WHAT DOES "FROM STOCK" MEAN ?

Our miners come - like most other miners of this kind - from Asia. Our department store and service centre are located in Hong Kong. The warehouse is also in Hong Kong. "From stock" therefore means "immediately available" and not that you can pick up the miners directly from us. We offer delivery times of up to 5-8 weeks for the complete solution,( fast for such an implementation.) The infrastructure for the container will be delivered from Switzerland and built according to Swiss standards.

 

I HAVE PRE-ORDERED A CONTAINER AND IT IS LATE, WHAT NOW?

It can always happen that a delivery is delayed. However, your personal link keeps you up to date about the construction of the container and keeps you informed about the status of deliveries. If we experience delays in delivery of the miners, this is due to the fact that a high volume of equipment had to be shipped at the same time.

 

A MINER DOES NOT WORK, WHAT HAPPENS NOW?

You have received your container and a miner is not working. Miningtogo takes care of this matter professionally and quickly. While your miner is on the road, you have no claim to compensation or any other compensation for any loss of profit or claim to replacement payments (see terms and conditions). Minor damage such as data cables, fans and power cables will be repaired locally by our service team.

 

HOW LONG DOES IT TAKE UNTIL MY CONTAINER/ MINER IS DELIVERED?

Usually it takes 5-8 weeks for the complete container. Delays can also occur during the Christmas or holiday season.  Delivery time for miners see Prominerz.com (varies according to Miner solution). Batches or pre-sales have their respective transmission time windows which we explain in the product details.

 

I WOULD LIKE TO PAY MY CONTAINER WITH CASH, CAN I DO THAT WITH YOU?

Due to the high demand and short-term price changes, containers are only delivered with prepayment. This is also the case with cash payment. You are welcome to visit us and pay for your container directly in our office and thus complete your order.

 

DO I HAVE RIGHT OF RETURN?

miningtogo.ch does not grant any right of return on the purchase of containers. However, if you have any questions regarding the individual removal and problem solving, please do not hesitate to contact our contact centre.

 

DO I HAVE A GUARANTEE ON MY CONTAINERS?

The infrastructure of the containers has a guarantee of 24 months. The container itself has a warranty of 12 months. You also have the option of having the miners additionally insured by us in Switzerland.
Ask for a non-binding offer.

 

MY ORDER WAS CANCELLED. WHY?

We could not book the payment of your order in time. Orders and offers are usually valid 24 hours a day. Antminer and other types of miners currently have daily prices due to high demand. In order to secure your order, your payment must reach us within 24 hours. Otherwise your container will not go into production.

 

WHY ARE THE MINERS RELATIVELY MORE EXPENSIVE?

Please note that our Miner prices are always calculated including delivery & PSU. In addition, Miner prices change every 24H/48H.

 We try to keep the prices that we indicate on our homepage, so if there is a change in price, it could only go downwards